The following questions are from REAL optical associates / opticians from our expo appearances
* is substituted when referencing other optical management software not owned by MODERN-EYEZ
* This page is new and will be updated frequently.
Do we have to install OPTI-MANAGER by ourselves?
It all depends on your location and the version of OPTI-MANAGER. For OPTI-MANAGER LE (FULL), a specialist will arrive at your office, install OPTI-MANAGER on all of your desired workstations (average time of 1 hour or less) and train your staff for a full business day (less install time). For our other versions, a specialist will remotely install OPTI-MANAGER for you and train your staff via teleconfrence.
How front desk friendly is OPTI-MANAGER?
OPTI-MANAGER is VERY front desk friendly. The software even has a dedicated workstation name that is designed for the front desk workstation(s). The dedicated workstation has many functions such as Check-In and Check-Out functions.
Does OPTI-MANAGER update by itself?
Yes, when OPTI-MANAGER is first launched for the business day, you will be given the option to update. Updating OPTI-MANAGER takes 2-3 minutes on a hard wired workstation and 3 to 4 minutes on a wireless workstation. OPTI-MANAGER will then re-start automatically on it's own.
How different is OPTI-MANAGER from ****** *****?
We suggest you visit their website and view their screen shots, then view ours, it's quite different in many many ways. Plus our software has more functions that are important to optical associates all throughout the day ie: needing to relay an important message, patient follow up, multiple recall methods etc.. the list goes on and on.
I work in South Carolina, is the software available there?
Yes, our national version, OPTI-MANAGER LE (LS), is available in your state as well as throughout the USA.
How does OPTI-MANAGER back up and store our data?
OPTI-MANAGER has the ability to back up instantly to your own private email address or website, no matter catastrophy happens to your physical office, your optical records will be safe.
Is OPTI-MANAGER set up for doctors to put exam information into the system?
At the present moment, OPTI-MANAGER has the ability to enter and save and print eyeglass and contact lens prescriptions with the doctors digital signature. EMR functions are currently being developed and beta versions will be released spring of 2013. Select OPTI-MANAGER accounts that are interested in beta testing will not be charged an additional fee for these functions.
Does OPTI-MANAGER have an automatic 3rd party billing system?
OPTI-MANAGER was created to steer away from third party fee's & charges. The software has it's own auto HCFA 1500 form filler. It's much faster and economical than going through a third party and as easy as loading a blank form into your printer and pressing a button. You will also find that payments will be received much faster by billing the insurance company directly without a 3rd party clearing house involved.
*For entering eyewear/exam claims such as VSP, DAVIS VISION, etc., OPTI-MANAGER has it's own Multi-Web browser where you can pull up exam or eyewear order information and easily Tap n Tap the data into any website.
What kind of platform was this software developed on?
OPTI-MANAGER's front end was developed on a combination of C# and Microsoft Visual Studio environment.
What kind of database does it use? Do we need to pay extra to use the database software?
OPTI-MANAGER's back end (database structure) uses Microsoft SQL Server 2012 express, which is free of charge.
Can I use my purchased license in another location?
It depends on the license you purchased. If you purchased OPTI-MANAGER LE (FULL) MULTI-LOCATION, then yes, you may use the license in the pre-designated amount of locations. If you purchased any other version, you would need to purchase a seperate license for each location. To save you money, we suggest purchasing OPTI-MANAGER LE (+), it is the same as the full version, however, only available to established OPTI-MANAGER accounts.
What if I want OPTI-MANAGER to perform a function that it does not have?
When you purchase OPTI-MANAGER LE (FULL), you will receive a free custom operation! Idea's are what created this software and were not stopping there! We also give every OPTI-MANAGER user the chance! Just click on the LIGHT BULB ICON located on OPTI-MANAGER's desktop and let us know! We will evaluate the idea and may implement it in future updates!
Why are OPTI-MANAGER's buttons so large in some sections?
OPTI-MANAGER is designed to be touch screen compatible and easy to read so that the user spends more time being productive, and less time finding the functions to preform an action.
Why are there so many colors in OPTI-MANAGER's user interface?
Colors have been proven to aide in human memory, which will result in faster, more accurate transactions and higher sales.
Why is OPTI-MANAGER only available in the USA?
OPTI-MANAGER is a specialized product of the United States, every country has different needs, methods and laws that govern opticianry, optometry and ophthamology. This system is specific for the United States needs, methods and laws. OPTI-MANAGER is also only available in the english language and only supports US currency.
Can OPTI-MANAGER charge state sales tax to a product in the database?
Yes, OPTI-MANAGER can charge state sales tax with the click of a button.
Is OPTI-MANAGER protected by copyrights etc.?
Yes, OPTI-MANAGER is protected by the US Copyright office and it's design is also protected. Any attempt to duplicate, reverse-engineer or otherwise would take years upon years and tens of thousands of dollars. Not to mention our capital holdings have plenty of time and money to go after anyone who tries. :)
What personally identifing information is transmitted when I install OPTI-MANAGER and why?
The verification process will send MODERN-EYEZ OPTICAL LLC the registered owners name, company name, address, phone number, tax ID, ip address, database record counts and pc name. This is to protect our software from piracy which will not be tolerated and will be prosecuted to the full extent applicable by law.